TNC Communications Inc. (“TNC”) is a nation-wide communications and VoIP service provider primarily serving business customers. Many of our customers use our VoIP services in a wholesale manner, offering services of their own together with a TNC telephone number to their end users. In these cases, TNC does not have a relationship to the end user or any information about the end user and how the end user is using the number. TNC may not provide any of the features of the end user’s services even though they may include a TNC telephone number.
ROUTINE AND HISTORICAL RECORDS REQUESTS:
IMPORTANT INFORMATION FOR MEMBERS OF LAW ENFORCEMENT (INCLUDING OTHER PERSONS ACTING IN AN OFFICIAL CAPACITY ON BEHALF OF FEDERAL, STATE, OR LOCAL GOVERNMENTS):
As a courtesy, we offer to verify if target telephone numbers are on the TNC network for members of law enforcement without legal process. If a target number is assigned to a wholesale customer of ours we are frequently able to provide that wholesale customer’s legal compliance information without formal legal process; this courtesy is offered in order to save members of law enforcement the step of first serving us when in fact such legal process must ultimately be served on our wholesale customer of record in order to obtain any and all end-user information and other records related to the use of any such assigned number (and in which case our wholesale customer then would make its own independent assessment of the request, including, without limitation, any subpoena subsequently delivered).
THEREFORE, PRIOR TO ANY FORMAL LEGAL SERVICE, MEMBERS OF LAW ENFORCEMENT ARE STRONGLY ENCOURAGED TO SEND AN EMAIL TO [email protected] WITH YOUR FULL AGENCY NAME AND CONTACT INFORMATION, THE TARGET TELEPHONE NUMBER, AND SPECIFIC DATE(S) FOR WHICH INFORMATION IS BEING REQUESTED.
For service of legal process for non-civil matters: Email: [email protected] (PREFERRED METHOD)
TNC Communications, Inc. Attn: Custodian of Records 624 Holly Springs Rd., Suite 409 Holly Springs, NC 27540 Fax: 919.275.5172 (YOU MUST INCLUDE A RESPONSE EMAIL ADDRESS WITH ALL REQUESTS)
For service of legal process for all civil matters: Please serve us via our Registered Agent on file with your Secretary of State. In each instance, TNC will assess the request, including, without limitation, any subpoena subsequently delivered.
YOU MUST BE A MEMBER OF LAW ENFORCEMENT WITH A DECLARED VERIFIED EXIGENT SITUATION (exigency as established by your own agency’s guidelines).
Send an email to [email protected] with the target number and your full law enforcement agency name and contact information, and indicate in the subject line of your email that you have an exigent situation. (All exigent requests must be in writing via email; we will not provide customer of record information based only on a verbal request.)
We will respond via reply email with customer of record information promptly after assessing the request.
Send an email to [email protected] and attach a copy of your CALEA Order. In each instance, TNC will assess the request, including, without limitation, any materials delivered, and respond to you accordingly. If you have an exigent CALEA Order, please follow the exigent guidelines provided above.
IF YOU ARE A MEMBER OF THE GENERAL PUBLIC WITH A CONCERN REGARDING A TNC PHONE NUMBER:
PLEASE NOTE: THE LEGAL COMPLIANCE TEAM IS NOT ABLE TO RESPOND TO INQUIRES FROM MEMBERS OF THE GENERAL PUBLIC.
TNC has established a process to investigate potential Acceptable Use Policy matters. Please use the link provided to review our Acceptable Use Policy and if applicable to report your concern to our fraud & security team so that we may investigate and take any appropriate action: www.tncconnected.com/acceptable-use-policy
Additionally, your concern may be a matter for law enforcement, and we encourage you to work with your local law enforcement as may be appropriate.